Return Policy

Return, Replacement & Cancellation Policy

At Clothix, we value our customers and strive to deliver quality products with complete satisfaction. While we do not offer refunds, we do provide replacements or store credit under specific conditions mentioned below. By purchasing from our website, you agree to abide by this policy.

1. Return & Replacement Policy

  • We strictly follow a Replacement . No refunds are issued under any circumstances.
  • Customers must inform us within 5 days of delivery for any return/replacement requests. Requests made after 5 days will not be entertained.
  • Only products that are wrong, damaged, or defective at the time of delivery are eligible for replacement
  • Proof required: Customers must provide the following within 24 hours of receiving the parcel via WhatsApp (+91 9974973988):

1.   Unboxing Video (full parcel opening process).

2.   Product Images (clear, multiple angles showing defect/damage).

3.   Parcel Image (outer package condition).

4.   Shipping Label Image (with visible details).

  • After verification by our Quality Check (QC) team, we will confirm your eligibility for replacement.

2. Replacement & Store Credit Options

  • Replacement: The product can be exchanged for another item of the same or higher value (customer to pay the difference). If a lower value product is chosen, the balance will be issued as store credit OR refund.

Note:

  • Reverse pickup service is not available. Customers must courier the parcel to our warehouse:
    3051, International Fashion Market, Nr, Sita nagar, Punagam, Surat-395010.
  • Product must be unused.

3. Cancellation Policy

    • Orders can be canceled only within 12 hours of placing them. After this period, cancellations will not be accepted.
    • For prepaid orders, refunds may take 5-7 working days to reflect in your account from the cancellation date.

4. Important Conditions

  • One-time replacement is allowed. After that, no further replacement or claim will be entertained.
  • Shipping and COD charges are non-refundable.
  • Slight variations in color, fabric, or work may occur due to lighting/photography; these are not considered defects.
  • Accessories shown in product images (bags, jewellery, etc.) are for representation only and are not included unless specified in the description.

 

5. Processing Time – Replacement will be processed within 7–10 working days after QC approval of the returned item.

6. Communication Mode – All communication regarding returns/replacements will be done via the official support email (help.clothix@gmail.com) or WhatsApp helpline.

7. Return Approval Required – No return will be accepted without prior approval from our customer care team. Unauthorized returns will not be processed.

Color & Description Disclaimer

  • We strive to display colors as accurately as possible, but slight variations may occur due to lighting, photography conditions, and screen settings.
  • Product details such as weight, work details, and size may vary slightly. Customers should consider these minor differences when making a purchase.